Terms and Conditions
General conditions
VISITOURS.ES is an Internet domain and trademark registered by VISITOURS EXCURSIONES, SL and B-41739202, registered in the Mercantile Registry of SEVILLE as a Travel Agency with CIAN-41491-3, located at Calle Torricelli n. 32 of Seville. The use by the user of the services contained on the VISITOURS.ES website implies express acceptance of the following general conditions and terms of use.
terms of use
- By using the Visitours.es pages or any affiliated page you are bound by these legal terms which will take effect immediately. If you do not agree to accept the following terms or conditions, please do not access and/or use Visitours.es or any of our affiliated pages.Visitours.es may change these terms and conditions at any time it deems appropriate, advancing these changes on the website. Please review these terms and conditions to ensure that you are aware of the changes made by Visitours.es, implying that you accept the legal terms and conditions. You. You cannot copy, reproduce, publish, download, distribute, transmit, make it available to the public or other similar use of exclusive content of Visitours.es (texts, images, url, price information, etc.) in any way without approval. of Visitours.es unless it is for exclusively personal use and for a non-commercial purpose. Any other use of the contents of Visitours.es requires the advance written approval of Visitours.es. You. agrees to the use of Visitours.es for a use exclusively contemplated by law and in a manner that does not infringe the rights of Visitours.es, restrict or inhibit the rights contemplated in the general terms and conditions.
Conditions, modifications and changes.
- All products, excursions and services offered by Visitours.es are valid for the dates that appear on Visitours.es. Visitours.es is not responsible or legally responsible for any type of information that is not provided directly. Visitours.es will not charge any type of cancellation fee for changes in the dates of reservations that were made correctly, as long as the request is received by our customer service department as long as it is more than four days in advance of the confirmed date for the contracted service and/or excursion. Those requests for date changes and/or modification are subject to the availability of our suppliers. In these cases Visitours.es cannot guarantee the performance of the service in the case explained above. This is; Requests for date changes. Occasionally, our providers may include changes in dates of services, prices, modifications, legal coverage, age changes requirements with effect on price changes, etc. As a result, Visitours.es always reserves the right to cancel, change and/or substitute services, excursions or tickets that you have booked with Visitours.es at any time or for any reason. In cases where Visitours.es is informed in advance, by our agents, suppliers, of a substantial change to carry out and/or excursions, services, tickets, etc., in these cases Visitours.es may modify or reestablish the reservation(s) when it is feasible. possible.
Prices, Inclusions and Exclusions.
- The prices listed by Visitours.es; Prices are per person, unless otherwise specified. Price rates are subject to change without notice, unless your reservation has already been confirmed. Prices do not include tips for courier guides, drivers, local guides. , those possible management expenses by electronic means, as well as luggage expenses, personal insurance policies, any object of a personal nature, nor do they include drinks or meals if they have not been previously listed in your reservation as "Included" on the Visitours page. is.
Payments and cancellations.
- Visitours.es accepts the following credit cards: Mastercard, Visa, American Express. There will be no charge, on the part of Visitours.es, in the electronic payment process. Payment for the requested service through the credit card or via telematics is required to make the reservation. Payment will be listed under the name of Visitours.es on the payment voucher. No refunds will be made once the excursion or service has begun. Canceling a reservation made with Visitours.es may involve the imposition of cancellation fees applied by Visitours.es in the cases that appear below. When you cancel a reservation you will have proof, on the part of Visitours.es, that there is knowledge of it and you will be informed electronically. If you cancel more than 4 calendar days in advance With respect to the start of the reserved service, there is no charge and cancellation fee. If you cancel less than four calendar days with respect to the start of the reserved service, you will be charged 100% of the amount paid.
Confirmation bonuses.
- You will receive an e-mail with the detailed confirmation voucher for each excursion and/or contracted services for presentation to the supplier at the start of the service or activity. For security reasons, when you present the confirmation voucher to the supplier, you may be required to a document (DNI or passport) that identifies you. It is for identification reasons that helps us prevent fraud. Please note that your Visitours.es voucher may be confiscated by the provider and immediately invalidated without any refund if your identity does not match that of the voucher. confirmation. We strongly recommend that you take out a travel insurance policy before your departure. Because if you cancel your services or activities and/or change the dates of your trip, many policies will reimburse you for the cost of cancellation fees as well as other added expenses.
Waivers and legal limits.
- Under no circumstances will Visitours.es or its agents, affiliates, service providers, distributors, be responsible for the following losses or damages, in relation to the following cases (unless these losses or damages were foreseeable and demonstrably attributable to Visitours. es): (a) loss of information; (b) loss of refunds or advances; (c) loss of business; (d) loss of opportunity; (e) bad faith or reputational damage; (f) loss suffered by third parties or (g) any indirect consequence or damage derived from the misuse of Visitours.es in relation to form and action. Visitours.es and its agents and suppliers regarding procedures carried out by hotels, excursions , transportation or any service in connection with the itineraries will not be held responsible for damages, losses, accidents, delays or irregularities produced during the contracted services. In addition, Visitours.es and its agents and suppliers will not accept any type of legal responsibility due to diseases, theft, labor disputes, machinery breakdown, government restrictions, acts of war and/or terrorism, weather conditions, defects in vehicles, or related damages, these aforementioned causes not attributable beyond what is the professional service provided.In Visitours.es check and review all the details related to the services we offer. However, it may be the case that Visitours.es does not guarantee the functionality, content or information on our website from time to time due to possible computer viruses in no case attributable to Visitours.es.
Presentation in the contracted service.
- In order for the contracted service to function properly, we ask that you arrive 10 minutes in advance of what appears on your voucher and/or ticket.
Delays.
- In cases of delays from airports, train and bus stations, as well as from hotels or contracted places, Visitours.es will wait for you up to a maximum of 60 minutes from the agreed time without any additional cost. In case of a delay of more than 60 minutes from the contracted time, as long as the client notifies Visitours.es in advance, it will offer the wait longer than those courtesy minutes but at a charge that is at their expense and whose costs appear. listed on our website. Finally, in the event that the delay is greater than the courtesy minutes and we do not receive prior notice from you, Visitours.es will cancel the car and driver service and 100% of the cost will be charged. cost of transfer and/or services.